Anchor Home Health Care

Home Health Care Services

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Home Health CAHPS

       The US Department of Health and Human Services (HHS) has a branch named The Agency for Healthcare Research and Quality (AHRQ). This branch, AHRQ, funds and administers a program named Consumer Assessment of Healthcare Providers and Systems (CAHPS).

       The CAHPS program is a ” family of standardized surveys that ask consumers and patients to report on and evaluate their experiences with health care.”  One of the surveys belonging to the CAHPS family of surveys is the CAHPS Home Health Care Survey (HH-CAHPS).

       The HH-CAHPS survey currently consists of 32-34 questions that ask the consumer to evaluate their experiences with a certain home health agencies.

       To evaluate “Overall Care”, all surveyed patients are asked:  Using any number from 0 to 10, where 0 is the worst home health care possible and 10 is the best home health care possible, what number would you use to rate your care from this agency’s home health providers?

91.7% of Anchor Home Health Care patients respond “10”, compared to the National Average of 65.1%.

F L., 10/23/10, CAPHS Interview

“They were so good to me, were polite, they let me know when she was coming and I think she went out of her way for me.”

J S., 10/12/10, CAHPS interview

“They treated me more like a friend.  They’re really very caring people.  I have no qualms with telling people about them.  They have really good people there”

“All the people I got are very helpful and caring.  The nurse is very good, her name is Barbara Johnson, and her CNA Natasha and the therapists, Nicole and Donna, they were all very good.  I have nothing but praise for all of them.  Even the owners, they came here to make sure I got the right kind of exercises.”

T A., 9/21/10, CAHPS Interview

“They were very polite, they explained things so that I could understand them, and they would bring me paperwork on my condition so I could really understand it better.”

E. L., 9/14/10, CAHPS Interview

“They were always understanding.  They always wanted to help as much as they could.”

A. G., 8/23/10, CAHPS Interview

“I never expected such a good caretaker.  My son paid a caretaker $500 a week to take care of me and ended up spending everything I had.  So I’m just thankful for the care that is provided through this agency.”

S. F., 8/14/10, CAHPS Interview

“I appreciate the nurse.  She explains everything.  She speaks Spanish and keeps me up to date and comes in if I need her, even if she’s not scheduled to.”

Anonymous, 7/30/10, CAHPS Interview

“I appreciate their kindness and the fact that they are there to help me.”